Refund & Return Policy
Last updated: August 2026 Official domain: https://twinklelittle.com Contact: support@twinklelittle.com
Overview
We want you to be happy with your order. If something isn't right, we'll make it right.
Please note: except in the cases listed under Damaged, Faulty or Incorrect Items and Sizing Exchanges below, return shipping costs are the responsibility of the customer.
Returns
Can I return my order?
Yes. If you are not satisfied with your purchase, you may return your item within 30 days of the delivery date.
To be eligible for a return, the following conditions must be met:
- The item must be returned complete, with all parts, components, accessories and original packaging, exactly as received.
- The item must be unused and in resalable condition. Only normal signs of inspection are accepted. Items damaged through improper use, negligence or unsuitable handling will not be accepted.
- For hygiene reasons, items must be clean and free of odor, pet hair and visible wear.
- Any fault or damage must be reported to us as soon as it is noticed, and no later than 7 days after delivery.
Returns are processed within 7 business days of arrival at our returns facility. If all conditions are met, the return is approved within this timeframe and your refund is issued.
We reserve the right to refuse a return if we have reasonable grounds to believe the item has been used, damaged or handled in a way unrelated to Twinkle Little.
How to Return an Order
If your order meets the conditions above:
1. Email us at support@twinklelittle.com
2. Include the following information:
- Order number
- Reason for return
- Photos of the product (required in cases of damage or fault)
- Full name
- Delivery address used on the order
3. We will reply with the exact return address and instructions.
Please do not send the package back to the sender address on the parcel. The correct return address is only provided once your request has been approved. Returns sent without prior approval may not be processed.
Sizing Exchanges
If the size isn't right, contact us within 30 days of delivery and we will send the correct size at no additional cost to you.
For sizing exchanges, you do not need to return the original item.
Sizing exchanges are limited to one per order.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery with photos of the item and packaging.
Where a fault or error on our side is confirmed, you may choose between:
- A free replacement, or
- A full refund, including original shipping costs.
In these cases, we cover all costs. You will not be asked to pay return shipping.
Because every item is crocheted by hand, small variations in stitch, tone and finish are a natural characteristic of the product and are not considered faults.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@twinklelittle.com.
We use an automated fulfillment system, so we cannot stop a shipment that has already left the warehouse. If your order has already shipped, please accept the delivery and then follow the return process above.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund is issued to the original payment method within 7 business days of approval. Depending on your bank or card issuer, it may take a further 5–10 business days for the funds to appear on your statement.
Where a return is made for reasons other than a fault on our side, the original shipping cost is non-refundable and return shipping is at the customer's expense.
No additional fees are charged for processing a refund.
Non-Returnable Items
The following cannot be returned:
- Items returned more than 30 days after delivery
- Items that have been washed, worn beyond inspection, altered or damaged after delivery
- Items returned without prior approval and without the provided return address
- Gift cards
Return Address
Returns must be sent to the return address provided to you by email after your request has been approved. Returns sent to any other address cannot be processed or refunded.
Contact
Twinkle Little Romana Holdings LLC 30 N Gould St Ste R, Sheridan, WY 82801, United States Email: support@twinklelittle.com Website: https://twinklelittle.com