Shipping Policy
Last updated: August 2026 Official domain: https://twinklelittle.com Contact: support@twinklelittle.com
Below you'll find our average delivery times and an overview of how the whole process works, from the moment you place your order through to delivery.
Order Processing Time
Once an order is placed, we need 1–3 business days to prepare it. On business days, orders are usually processed within 1 business day. If you order on a Friday evening, Saturday or Sunday, processing may take slightly longer and will begin on the next business day.
Once your order has been processed, the parcel is handed over to our logistics partners.
Delivery Time
Most orders arrive within 10–14 business days from the date of order, including processing.
Actual delivery times may vary depending on your location, local postal services and external factors such as customs handling or seasonal demand.
Ordering for a specific date? Because our items are often bought as gifts, we recommend ordering at least three weeks ahead of a baby shower, birthday or due date. If you're unsure whether your order will arrive in time, email us before you buy and we'll do our best to advise.
Order Tracking
Once your parcel ships, you'll receive a confirmation email with a tracking number.
Please allow up to 72 hours for tracking information to begin updating — it's normal for tracking to show no movement for the first few days after dispatch.
How to Place an Order
We aim to make ordering as simple as possible:
- Go to the product page you like and add the item to your cart.
- Make sure you've selected the correct size and colour.
- Click Checkout to continue.
- On the information/shipping page, enter your correct delivery address and contact details.
- Check that all details are correct and continue to the shipping and payment steps.
- Once your order is complete, you'll receive a confirmation email.
If you spot a mistake in your address or details, contact us as soon as possible at support@twinklelittle.com. We can usually correct an address before the order ships, but not after.
Payment Methods
At twinklelittle.com, all payment methods are protected with SSL encryption, ensuring a secure payment environment.
We currently accept:
- Credit and debit cards (Amex, Mastercard, Maestro, Visa)
- Apple Pay
- Google Pay
Once you've selected your preferred payment method, click Complete order and follow the instructions on the payment page.
If you run into any problems during payment or checkout, write to us at support@twinklelittle.com and we'll be glad to help.
Shipping Costs
We're happy to offer free shipping on all orders.
There is no minimum order value required to qualify for free shipping.
Duties and Import Charges
All orders are shipped with duties and taxes prepaid where applicable. You should not be asked to pay anything additional on delivery.
In the rare event that a carrier requests an additional charge, contact us at support@twinklelittle.com before paying and we'll look into it.
Dispatch of Your Order
Found something you love? We understand you'd like it as soon as possible.
That's why we process your order as quickly as we can and work with our logistics partners to ensure efficient dispatch.
To keep our prices fair and accessible, we consolidate shipments and send them together from partner warehouses. This approach helps us to:
- optimise shipping,
- reduce unnecessary emissions,
- support more sustainable logistics.
Thank you for your understanding and for supporting responsible shopping.
Delays and Important Information
As with many online stores, delays can occasionally occur due to:
- high order volumes,
- customs or local postal handling,
- public holidays or other external factors beyond our control.
Please keep this in mind when placing your order. We always do our utmost to ensure your parcel is dispatched as soon as possible.
Lost, Delayed or Undelivered Parcels
If your order hasn't arrived within 20 business days of the order date, contact us at support@twinklelittle.com and we'll investigate with the carrier.
If a parcel is confirmed lost in transit, we'll send a replacement or issue a full refund, whichever you prefer.
Please note that we cannot be held responsible for parcels marked as delivered by the carrier but reported missing, or for orders that fail to arrive due to an incorrect or incomplete address provided at checkout.
Contact
If you need priority support or have any questions about delivery, don't hesitate to contact us:
Twinkle Little Romana Holdings LLC 30 N Gould St Ste R, Sheridan, WY 82801, United States Email: support@twinklelittle.com Website: https://twinklelittle.com